Candle Support
We're here to help you with any questions or issues you might have with Candle. Our support team is dedicated to providing you with the best experience possible.
Please don't hesitate to reach out if you need assistance. We respond to all inquiries within 24 hours.
Contact Methods
Email Support
For any questions, feedback, or support requests, please email us at:
Frequently Asked Questions
I've been "logged out" and cannot get back into my account
If you're experiencing issues where no verification codes are sending and the "Continue with..." buttons aren't working, this is typically due to network connectivity issues.
The authorization check happens early in the app load process, and if it fails due to poor network conditions, it can lead you to the Welcome screen, making it appear as though you've been logged out.
Solution:
Try exiting the app completely, switching to mobile data temporarily, and then reopening the app. This often resolves the network-related authentication issues.
I see a black (or white for Android) screen when opening the app
This issue is almost always related to network connectivity problems. The app may be unable to load properly due to poor or no internet connection.
Solution:
Try switching to mobile data, completely closing the app, and then reopening it. If the issue persists, please contact our support team with the email or phone number you used to create your Candle account.
App Functionality
For technical issues with the app, please include your device model, operating system version, and a detailed description of the problem.
Account Management
For account-related inquiries, including data deletion requests or privacy concerns, please reference our Privacy Policy and include your account email in your message.
Response Time
We aim to respond to all support inquiries within 24 hours. For urgent issues, please indicate this in your email subject line, and we'll prioritize your request.
Get in Touch
Email Us
Our support team is ready to assist you with any questions or concerns.
support@trycandle.app